ISO/IEC 20000 2011 is an Information Technology Service Management standard. It effectively helps businesses delivers services to their customers through a set of management processes.
The standard is set according to the process approach which is defined within the ITIL from the Office of Government Commerce(OGC).
ISO/IEC 20000 consists of a formal specification that defines the requirements stating an organization to deliver managed services of acceptable quality to its customers. The scope includes:
The standard also has a Code of Practice that describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. This Code of Practice is particularly useful to the organizations that are preparing to be audited for the ISO/IEC 20000 and providing information technology services.
The ISO/IEC 20000 certification requires the Code of Practice to be implemented within the organization. After the implementation of it has been completed an accreditation body audits the whole organization for any discrepancies in the system or with the management and the staff.
The ISO/IEC 20000 certification process requires these seven steps:
We at Samarth Consultants assists the organizations across the world to implement and achieve the ISO/IEC 20000 certification. We rigorously work for our client’s sake and continuously keep auditing the system for any discrepancies that could potentially harm the accreditation of the certification. We also help our clients in creating certified information systems security professional within their organization.
We understand the role of information technology in business and work towards the common goal of achieving our client’s vision while handling the training for the certification.
After the completion of training, we help our clients understand what information technology programming is and how it can benefit their organization. Our ISO consultancy service includes helping our clients get the certification for ISO 20000 2011 standard. We cover everything that is required by the accreditation body during training and ensure that our clients get the certification on their initial attempt.
The certification has several benefits such as: